Warranty & Guarantee - The Truth

As the homeowner it is your responsibility to ensure that you are dealing with a legitimate roofing company. If a roofer gets injured on your property, are you going to cover their medical bills on your homeowners insurance? If you are out of town and a contractor delivered material to your house that got stolen, are you going to pay for the materials a second time?

How can you verify if the company you are hiring is an accredited company?

Here are three evidences of a valid roofing professional:

1. Company has Liability Insurance
2. Company has Worker’s Compensation Insurance
3. Company Warranties their workmanship

Many contractors tell the homeowner they have liability insurance and worker’s compensation insurance. However are they willing to show you current copies of them? You need to protect yourself, ask to see copies of their liability insurance and worker’s compensation insurance.

Only legitimate contractors will present you with two forms of insurance. These companies are rare, but they understand the necessity it is to have both insurances to protect you. Roofing and Building by Bruce wants to meet a level of professionalism you find in more affluent areas. Roofing by Bruce has both forms of insurance and is even willing to have the insurance agent send you a personal copy.

Do you know the difference between warranty and guarantee?

Guarantee - a promise, esp. one in writing, that something is of specified quality, content, benefit, etc., or that it will perform satisfactorily for a given length of time.

Warranty - a written guarantee given to the purchaser by the manufacturer or dealer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period of time.

Again, if a contractor is casually asked if they have any warranties or guarantees, they will say “Yes”. Our concern arises for the homeowner when there is a problem and tries to get the fly-by-night contractor to take responsibility. How many hidden disclaimers or hidden fees come to light when there is a problem? Roofing and Building by Bruce not only ensures you have product warrantees from the manufacturer, but our company also gives a workmanship guarantee. Having both the product warrantees and workmanship guarantees, is the most beneficial for the homeowner. If a product malfunctions before a specified time, the warrantee will cover the cost of the materials. Also if our specialists did not complete the work to the high standards of Roofing and Building by Bruce, the workmanship guarantee will cover the cost of the specialist visiting the home.